Including what can, and what can not be done, and of what is needed of the property owner or occupier.
We need access to an outdoor tap. We do not like running hoses through a property, but we can use a kitchen tap providing we are able to secure a connection. We accept NO responsibility for water damage when an indoor tap is used or when access to an outdoor tap requires the hose to run through the property.
For safety reasons we can not run the main high pressure hose through the building. To clean anything to the rear of the property we need access via a side gate or path. We can go through a garage as long as it is clear obstacles.
Children and pets should stay indoors until work is completed.
It is the responsibility of the occupier to ensure all doors and windows, as well as electrical fittings are watertight. Water may enter beneath garage doors, so please move anything of value. It can also be a good idea to place towels on the floor near front and back doors, especially so if they are not of a modern construction.
We need good drainage to avoid water pooling, so drains or gullies should be clear of leaves and silt. If you cannot do this yourself, we are happy to assist, but a charge may be payable if we need to spend time vacuuming, or if it is necessary to reschedule our visit for any reason.
For block paving we brush kiln-dried sand (or sometimes grit) into the joints after pressure cleaning. Re-sanding the blocks is essential, as it fixes the blocks in position and prevents movement. Before re-sanding, the surface must be dry, so we often do this over separate days, depending on the weather.
High pressure cleaning WILL NOT remove some lichens and certain organic stains. However we can usually remove these with deep cleaning treatments. Deep cleaning is not included in our pressure washing price unless explicitly stated in our written quotation or in subsequent correspondence.
Some stains, including oil and rust may not be completely removable, even with specialist treatments. We will always try our best, but we make no certain promises about this. With block paving it may be possible to replace, turn over or relocate the affected blocks. Extra costs will apply.
Some chemical treatments can severely damage clothing and fabrics, including carpets. It is most important that our instructions, verbal or otherwise, including notices and hazard markers are observed at all times. We are NOT responsible for any chemical damage caused by the occupants or visitors, including children and pets.
Payment. Full payment is due immediately upon completion of the work, minus any pre-payment. We welcome payment via bank transfer and also accept most debit and credit cards. Sometimes we may require a pre-payment, towards the purchase (or hire) of equipment, materials or labour.
When returning to re-sand block paving, or to apply certain post-cleaning treatments, it may not be necessary for anyone to be at home. When so, we ask that payment is made after the main cleaning work is complete. We ask for the same during the winter months when damp weather may hinder our efforts to complete re-sanding.
Our Guarantee: If you are not highly satisfied with our work, we'll clean it again at no extra cost.